Communicating at Work

"Line of Communication"

“Through the Line of Communication”

A lot of us do not seem to invest our time in practicing professional communication. Yes, it is a non-universal rule and is not set in stone. Yet, there seems to be a culture developed that is founded on both courtesy and efficiency that corporate behavioral experts eventually compiled into books and applied into today’s corporate institutions. Be it oral or written form, it is more appealing if one masters good communication skills. It becomes a way of gauging one’s work ethic.

It helps if you become clear and concise with the message you need to come across. A single string of words can be interpreted into so many meanings. You must bear in mind to be selective and direct with the words you use. We have a tendency to think that using highfalutin words would make us more impressive and intelligent. However, such pompous words convey a sense of desperation for attention in delivering the message through lots of loops, turns, and hangs which are unnecessary. Also, it is helpful to equip yourself with a good roster of jargon in the field you are discussing to save you from being embarrassed since you will have better knowledge and understanding of the topics.

Another tip is to employ courtesy at all times. You do not want to appear rude to a colleague or boss. Lines of hierarchy and function must still be observed at all times because conflict must be handled smoothly and, as much as possible, non-aggressively. This is to maintain harmony and efficiency at work. However, assertion must not wane despite being polite. Too much respect can translate into being submissive, pointing all faults to yourself. Maintain your pride while admitting responsibility so your dignity remains intact.

Lastly, I suggest that in all interactions you do, be the best you can be. It is helpful to hint at your capabilities in order for people to remember you. For example, you may want to add some humor in your conversations so they can see your wit and cunning, or you may offer help when necessary to show that you are an accommodating person, or you can also write e-mails to indirectly advertise your good writing skills. A few hints of your personality, whether direct or indirect, are helpful to maintain your credibility.

Communication is the most obvious and accessible tool to get to know the kind of person you are and the value that you put into your profession. You must show behavior that exudes respect and clarity in your ideas create a smooth flow of activities in the workplace. Reading books on corporate culture and ethics will help. It is better to know a few references beforehand than to appear blind to these social cues. Nevertheless, experience is still the best teacher. So go ahead, learn to communicate competently and build your credibility as a professional.


Roland Andre Malic is a creative writer and blogger who took writing and speech courses in TalkShop, under the guidance of Sheila Viesca, CEO and Director of Communication. Still finding out his niche in life, he is on the way to self-discovery by traversing creative ventures, a step at a time, which include writing and blogging. He also finds joy in watching mind-boggling films, reading about art and history, and exploring musicians and artists from eclectic genres.


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